Delivery to a pickup point
You can chose to deliver your package to a pickup point of Bpost. You can select this option in the second step of the delivery process. When your package has arrived at the pickup point, you will receive an e-mail from Bpost and from then on you will have 14 days time to pick up your order. If the package hasn't been picked up within these 14 days, it will be send back to Maison Lab.
If it's not a fit, you can return your order within 14 working days after receiving the order.
Return costs are for the costumer.
Attention: By returning your order, the promotional conditions continue to apply. This means that you need to reach the minimum spending amount to be entitled to a discount.
The return process is as following:
1. Fill in the return form. Don't forget your name and order number!
2. Seculery close your package
3. Your return address: Maison Lab- Woudstraat 5 ,3600 Genk (Belgium)
4. After receiving your return, we will inform you by e-mail and refund your order within 14 working days after receiving the package.
Any questions? Send an e-mail to [email protected]